Refund & Return Policy

Refunds, returns, and exchanges

By purchasing a membership or a one-time package for our rewards platform, you are providing support to the Dreams Come True Pty Ltd & Its Trading Names known as DCT Club. It is important to note that memberships and one-time packages purchased during a promotional period or giveaway are non-refundable.

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures, you are entitled to

• cancel your service contract with us; and
• a refund for the unused portion or compensation for its reduced value.
• You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service. Refunds or rectifications cannot be given for reasons such as change of mind or failure to not understand properly.

To use certain portions of the Site and Service, you will be directed to register on the Site and create a user profile or account (Account). Eligibility is limited to persons equal to or over the age of 18.

As part of the registration process, you may be asked to submit your name, address, email address and/or similar information and to select a password. You agree that all information you provide to Dreams Come True Pty Ltd for purposes of creating an account (Registration Information) will be true, accurate, current, and complete and your failure to provide such information shall constitute a breach of these terms and conditions and may result in the immediate termination of your Account. You shall (i) promptly update your Registration Information to keep it true, accurate, current, and complete; and (ii) maintain the confidentiality of your password.

In creating an Account, you shall not (a) select or use the email address or username of another person with the intent to impersonate that person, (b) use a name subject to the rights of any other person without authorization, (c) use an email address or username that is profane, offensive, or otherwise inappropriate or (d) allow any other party to use your Account and/or password except as set forth herein.

You may not share or transfer any Account. You may not disclose your password to anyone. You agree to immediately notify Dreams Come True Pty Ltd.  by sending an email to info@dct.club  of any known or suspected unauthorized use(s) of your Account or any known or suspected breach of security, including loss, theft or unauthorized disclosure of your password. You understand and agree that you shall be liable for all activities that occur under any Account created for your use, even if such activities were not committed by you. Dreams Come True Pty Ltd  is not responsible for any loss or damage arising from your failure to maintain the confidentiality of your password.

Dreams Come True Pty Ltd employees, directors, managers and their respective immediate family members (i.e., parents, spouses, domestic partners, siblings and children) or any other person residing in the same household as a Dreams Come True Pty employee, director or manager may not win the offered giveaways & Dreams Come True Pty Ltd, Reserve the right to redraw if it is made aware of a relationship that conflicts with the above terms.

You understand and agree that you have no ownership rights in your Account and Dreams Come True Pty Ltd,  may stop offering the Service at any time. Further, Dreams Come True Pty Ltd may cancel your Account, delete all of your Registration Information and any other information you have provided through the Site (collectively, User Content) associated with your Account at any time, without notice, for any reason or no reason including, without limitation, your violation of these terms and conditions. Dreams Come True Pty Ltd will not be liable for any damages or loss resulting from the removal of any User Content from the Site and/or the Service.

To cancel your account, simply contact info@dct.club and request cancellation. Once the request has been made, a specific cancellation link will be sent to you within 24-48 hours. You will need to click on this link and follow the prompts to complete the cancellation process. There are no refunds on loyalty memberships. If a payment has recently been made, please cancel your membership at the end of the billed period.